Archaic Sanctum is based in Rochester, New York. We are an online-only shop and do not operate a retail storefront.
FAQ
- Where are you located
- How can I contact customer support?
- Is it safe to order from your website?
- Do you keep items in stock?
- What countries do you ship to?
- Will I be charged sales tax on my order?
- Can I cancel or change my order after placing it?
- What payment methods do you accept?
- Are your products authentic?
- What is your shipping policy?
- How long does shipping take?
- How can I track my order?
- What is your return policy?
- What if my item arrives damaged?
Misc
- Where are you located
- How can I contact customer support?
- Is it safe to order from your website?
- Do you keep items in stock?
Where are you located
How can I contact customer support?
You can contact us through our contact page or by emailing support@archaicsanctum.com. We typically respond within one business day.
Is it safe to order from your website?
Yes. Our website uses secure encryption to protect your personal and payment information. All payments are processed through trusted payment providers such as Shop Pay, PayPal, and major credit card networks. We never store your payment details on our servers.
Do you keep items in stock?
All items listed as available on our website are in stock and ready to ship unless otherwise noted.
Ordering
- What countries do you ship to?
- Will I be charged sales tax on my order?
- Can I cancel or change my order after placing it?
- What payment methods do you accept?
What countries do you ship to?
We currently ship to addresses within the United States only. At this time we do not offer international shipping, but we may expand to additional countries in the future.
Will I be charged sales tax on my order?
We currently collect sales tax on orders shipped to addresses within New York State. Orders shipped to other states are not charged sales tax at this time. Tax laws may change as our business grows, and we will update this policy if required.
Can I cancel or change my order after placing it?
If your order has not yet shipped, we may be able to update or cancel it. Please contact us as soon as possible.
What payment methods do you accept?
We accept major credit cards, Shop Pay, PayPal, Google Pay, Venmo, and other secure payment methods available at checkout.
Products
- Are your products authentic?
Are your products authentic?
Yes. All products we sell are genuine items sourced directly from trusted publishers and manufacturers. You can see all the brands we carry on our brand page.
Shipping
- What is your shipping policy?
- How long does shipping take?
- How can I track my order?
What is your shipping policy?
View our full shipping policy.
This page contains detailed information about:
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Processing times
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Shipping methods
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Delivery estimates
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Shipping rates
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Coverage areas
How long does shipping take?
Most orders ship within one business day. We typically ship using USPS Ground Advantage, with delivery usually taking about 3-5 business days depending on destination.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
Returns
- What is your return policy?
- What if my item arrives damaged?
What is your return policy?
Unopened items can be returned within 365 days of delivery. View our full Return Policy for details.
This page includes important details about:
• Return eligibility
• Return timeframes
• Non-refundable charges
• Damaged items
• Refund processing
What if my item arrives damaged?
If your order arrives damaged, please contact us within 5 days of delivery and include photos of the item and the packaging. This helps us file a claim with the carrier and resolve the issue as quickly as possible.